1. Validity general terms and conditions​​
The website www.janachtergael.be is property of:
Jan Achtergael
Sint-Katelijnestraat 38
9000 Gent

+32 494 38 51 16
info@janachtergael.be
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The vendor Jan Achtergael is registered under VAT number BE 0680 410 161. Every order will be deemed as acceptance of the general terms and conditions by the buyer. These general terms and conditions are an integral part of the agreement as described below.
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2. Prices and quotations​​
The prices of the products and services are indicated in euros, VAT inclusive and exclude transportation expenses and/or any other taxes or other duties, unless mentioned otherwise or agreed upon in writing by email. Orders are only effectively paid from the moment payment has been received by Jan Achtergael. In the event of default of payment, the vendor reserves the right to suspend or resolve (the execution of) the agreement concerning and the therewith associated agreements.
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3. Acceptance of the order
An order is not binding upon Jan Achtergael until confirmed via e-mail by Jan Achtergael. Jan Achtergael reserves the right to refuse orders or to attach certain conditions to the execution, unless explicitly stated otherwise. All product information, pricing and order information are at all times subject to possible alterations and corrections.
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4. Delivery
The delivery times given by Jan Achtergael are indicative. Failure to meet a delivery time does not entitle the buyer to compensation, nor does it entitle the buyer to cancel the order or resolve the agreement, unless the delivery time has been exceeded to the extent that, in fairness, the buyer can no longer be expected to sustain the agreement. In this case, the buyer is entitled to cancel the order or resolve the agreement, if necessary. The buyer is liable for incorrect delivery due to a wrong delivery address and additional costs may apply . In the event of non-delivery, any amounts paid by the buyer are reimbursed without interests or any other compensation.
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5. Return & exchange
Jan Achtergael will accept returns within 14 days beginning on the day you receive your order.
Address to:
Jan Achtergael
Sint-Katelijnestraat 38
9000 Gent

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Upon inspection of returned item(s) we will endeavour to process the refund of the full value, excluded the shipping fee within 30 days after receiving the package.
Please take into count ...
The package has to be in our atelier within 2 weeks after ordering.
You have a legal obligation to take reasonable care of products while they are in your possession, so please pack the product safely and securely.
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6. Complaints
In order to be admissible, complaints need to be addressed to Jan Achtergael via info@janachtergael.be
- If the delivery is not in conformity with the buyer’s order, within seven (7) days after the order.
– In the event of hidden defects, within a period of seven (7) days following the discovery of the fault. In this written communication, the buyer needs to describe the damage and provide proof of damage via photo.
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7. Guarantee
The guarantee of Jan Achtergael is restricted to the warranty for hidden defects and the consumer guarantees act, both listed in the Belgian civil code (Burgerlijk Wetboek). Jan Achtergael is liable for damage provided that it is a consequence of a severe error or evil intent. Jan Achtergael is not liable for general or specific indirect damage, of any kind, possibly inflicted by the buyer.
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8. Right of renunciation
The Buyer may exercise the right of renunciation within fourteen days after delivery of the product or upon signing a services agreement without a penalty and without giving any reason. If the buyer invokes this right, the products need to be returned in their original state and packaging to Jan Achtergael, Sint-Katelijnestraat 38, 9000 Gent, at the buyer’s expense and at his own risk. To ensure the safe delivery of the package, we advise using an insured carrier service. Every return needs to be reported to info@janachtergael.be first. Unannounced returns will not be accepted. The buyer is responsible for the return shipping cost.
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9. Force majeure
Jan Achtergael cannot be held liable for possible delays in the execution or for non-execution of its obligations caused by any circumstance beyond his control. These circumstances include difficulties with the supply of or lack of raw materials, interruption or permanent suspension of production, strikes, lock-outs, any other form of business disturbances or trade disputes, power failure or non or late delivery that affect Jan Achtergael and/or suppliers of Jan Achtergael, even if these circumstances can be anticipated. Should Jan Achtergael not immediately act against a shortcoming toward the buyer, this can under no circumstances be considered neglect by Jan Achtergael in order to invoke this shortcoming later.
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10. Personal information
By submitting an order on the website of Jan Achtergael, the buyer officially consents to the processing of his or her personal data for administrative purposes, such as management of the customer files, orders, invoices and deliveries and the follow-up of financial solvency. Personal details will only be used for promotions, personalised publicity and/or other marketing related purposes if the buyer explicitly agrees to this during the process of placing an order. This can be altered by the buyer at all times. We will not pass personal details on to third parties. The buyer has the right to look into and amend his or her personal details at all times. The buyer also has the right to – free of charge - act against the processing of his or her personal details for Direct Marketing initiatives. For more information, the buyer can contact the Commission for the Protection of Privacy in Brussels.
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11. Proof
The parties involved agree that a valid contract is established by using electronic means of communication.
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12. Miscellaneous
In the event one or more provisions of the agreement is declared void, this shall in no way affect the validity of the other provisions. vormen is entitled to amend the contents of these general terms and conditions. Amendments are announced via the website.
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13. Applicable law
All agreements made with vormen are subject to the Belgian law. All disputes between parties will be submitted exclusively to the authorised judge in Belgium. The Buyer may exercise the right of renunciation within fourteen days after delivery of the product or upon signing a services agreement without a penalty and without giving any reason.